1and1.co.uk exchange upgrade problems

Posted on September 22, 2008 at 9:42 am

So my 1and1 exchange problems continue. Last week my wifes exchange account died, and stopped responding to all authentication attempts. The support adviser I spoke to identified that it was ‘something’ to do with the upgrade to Exchange server 2007 that was ongoing. Sure enough, and after 5 days of no email for my wife, the lines were back up, and we were happy. I was also reassured that my account had already been upgraded and would not suffer the same outage.

Well they were wrong. Saturday saw the start of the Outlook authentication battle… and it’s continued in to today. Having now rung 1and1 to find out what the heck is going on, they replied that they have replicated the error and are looking in to it. I will be updated as to the status of the case by email!!! Bizzare.

One Response to “1and1.co.uk exchange upgrade problems”

  1. Thanks for this blog.

    I have had the same problem with the recent MSS 2007 upgrade with 1and1.co.uk. The guys at 1and1 accelarated my case up to a technician but I still await a response after 48 hours.

    I had read that this might be a prpblem for people using BT lines and something to do with recognition of the servers and flushing your DNS (I’m not really a techie) and certainly a colleague of mine based in the States whose mailbox is on one of the problem servers doesn’t appear to be having the same authentication problem as us in the UK using BT lines.

    However the good news is that I came across a solution. It’s quite simple and even though it might not be the ultimate solution to our woes I am surprised why 1and1 staff haven’t been made aware of it as I am sure we are not the only ones with the problem.

    So here we go:

    Click Start > Control Panel > Mail > Email Accounts

    * Click the Microsoft Exchange Server Set-up

    * Click on More Settings

    * Go to Connection tab

    * Change the proxy server settings from exchange.1and1.co.uk to exchange.1and1.com

    and from

    msstd:exchange.1and1.co.uk to msstd:exchange.1and1.com

    *Apply the changes and save it

    *Launch Microsoft Outlook again

    And hey presto no more repeated authentication windows and a synchronised mailbox after almost five days of living off OWA and POP.

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