belial.co.uk

Well my post on my iPhone and the trouble I’ve had getting it connected to my Exchange server hosted by 1and1.co.uk has now become the highest ranking hit for this site above and beyond all others. So it probably deserves an update…

As of 11pm last night (9th September) my iPhone stopped authenticating with my exchange server. It now simply prompts me for a password. This has now dumped the previous sync data, and left me contact/calandar/email-less. ;( It’s a really sorry state of affairs. Only last month we had an outage of about a week where only the iPhone could sync. Now the iPhone is failing to talk…

I’ve sent a support request to 1and1 and will update this page once I get a reply.

Update (11 Sept 08)

I did get a reply from 1and1 support… but it wasn’t of much value really:

We are currently aware of the issue that you have on your iPhone. We are working diligently to resolve remaining outages and issues. We also understand the frustration you might be feeling right now about this whole issue and how anxious you are to have it fixed. We don’t have a timeframe however we are putting extra measures in fixing this issue as soon as possible. We sincerely apologize for the inconvenience this has caused, and assure you, we will take steps to prevent this type of outage in the future.

My iPhone is now syncing with the Exchange server correctly as of evening 10 Sept 08.